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An LFJ Conversation with Kris Altiere, US Head of Marketing, Moneypenny

By John Freund |

An LFJ Conversation with Kris Altiere, US Head of Marketing, Moneypenny

Kris Altiere is the US Head of Marketing at Moneypenny, the leading provider of customer conversation solutions for the legal sector. With more than 20 years of experience in marketing and brand development, she is an award-winning strategist who helps law firms and legal service providers enhance client experience, strengthen reputation, and drive growth.  Kris is passionate about blending creativity with data-driven insight, ensuring attorneys and their teams benefit from smarter, more efficient ways to connect with clients while maintaining the highest standards of professionalism. Below is our LFJ Conversation with Kris: Litigation funders and firms are under pressure to respond instantly to client inquiries. From your perspective, how can they meet these expectations without overburdening staff or creating burnout? Across both funding companies and law firms, clients expect clear, informed answers almost immediately. The solution isn’t to expect internal staff to be ‘always on’, that leads to fatigue and errors. Instead, the answer lies in building an intake structure that blends smart technology and AI with flexible human support. At Moneypenny, we see huge success when firms use tools like intelligent call routing or secure live chat to capture every inquiry, triage urgency, and pass only relevant conversations to specialists. By combining in-house capability with trusted outsourced teams, organizations maintain round-the-clock responsiveness without compromising staff wellbeing. Moneypenny’s model offers outsourced communication support. What role can outsourcing play in ensuring consistent, high-quality client interactions, and how do you balance personalization with scalability? Outsourced communication support should never feel outsourced. The best providers act as a seamless extension of your team. At Moneypenny, our receptionists are trained to represent the companies brand, understand escalation paths, and client sensitivities, so every caller feels known and valued. This hybrid model means law firms and funders alike can deliver a highly personalized experience, while still having the scalability to absorb surges in demand. That balance is what protects reputation in high-stakes, time-sensitive matters. What best practices have you seen for maintaining responsiveness while also protecting the wellbeing of in-house teams—especially in high-stakes, time-sensitive legal funding matters? 
  • Define clear service levels: agree internally which inquiries require immediate attention and which can wait.
  • Use shared dashboards and call logs so tasks are visible and distributed fairly.
  • Rotate responsibilities for after-hours or urgent coverage and protect genuine downtime.
  • Partner with specialists like Moneypenny for overflow support during campaigns, press interest, or large case volumes.
  • Celebrate client praise so people see the impact of their professionalism, reframing responsiveness as value, not just pressure.
As the litigation funding market becomes more competitive, pricing alone no longer sets players apart. How important is the client journey—from first inquiry through to resolution—in shaping brand reputation? As competition intensifies, fees alone won’t win loyalty. Clients are looking for reassurance and transparency from the very first call through to resolution. Whether it’s a funder evaluating a claim or an attorney guiding a litigant, the speed, clarity, and empathy of your communications define how your brand is perceived. At Moneypenny, we’ve seen firms use exceptional communication to build loyalty, generate referrals, and justify premium pricing, because a smooth, human-led journey builds trust that competitors can’t easily replicate. Many funders struggle to align their communications, marketing, and operations. What practical steps would you recommend to ensure a seamless and empathetic experience across every touchpoint? To align marketing, communications, and operations:
  1. Map the lifecycle for funded matters and legal cases, capturing every stage from inquiry to closure.
  2. Set a consistent tone and language so outreach, intake, and case updates are aligned.
  3. Adopt shared technology (CRM, case management, call notes) to prevent siloed touchpoints.
  4. Monitor & refine: listen to sample calls, gather client feedback, and adjust scripts or processes to stay aligned with brand values.
Moneypenny partners with firms at each of these steps, ensuring consistency across touchpoints and allowing legal teams to focus on the matters that really need their expertise.  
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John Freund

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An LFJ Conversation with Ankita Mehta, Co-founder, Lexity.ai

By John Freund |
Ankita Mehta is the co-founder of Lexity.ai, a platform that accelerates deal execution. It enables leading litigation funds to vet 3x more opportunities and expand capacity with a plug-and-play AI-powered solution tailored to how funders operate. A seasoned entrepreneur, Ankita has built and scaled technology-driven businesses to multi-million-dollar revenues across nine countries. She brings deep expertise in bridging technology with business outcomes, with a sharp focus on adoption, measurable impact, and scaling innovation in high-stakes industries. Below is our LFJ Conversation with Ankita: While AI is increasingly common in legal practice, litigation funders have been slower to adopt it. From your vantage point, what makes funders uniquely positioned to benefit from AI right now? For funders, time is capital. Every extra week in case assessment means idle capital and lost deals.  AI inverts that dynamic, trimming assessment cycles by up to 70% and standardizing evaluation criteria. This allows investment teams to vet 3-4x more opportunities with their existing headcount, directly increasing capital deployment velocity. Unlike law firms, funders don’t bill hours - they monetize disciplined throughput and risk pricing. That’s why AI isn’t peripheral here; it’s a direct lever on ROI. In a market growing quickly and attracting more competition, speed and consistency aren’t just efficiency gains - they’re competitive advantages. Larger funds are using AI to handle more deals, while new funds can build scalable systems from day one. How do you see these two paths diverging—and what does that mean for competition and efficiency in the funding market? These two paths- larger funds integrating AI into existing operations versus new funds building AI-native systems from the outset, likely lead to a more stratified and competitive funding market, ultimately driving greater efficiency across the board. Big funds are bolting AI into legacy workflows. Gains are incremental but powerful: less manual grind, faster diligence, more disciplined portfolio monitoring. Their primary advantage lies on their established market presence, larger capital pools, and existing deal flow. AI will help them process their high volume of cases more efficiently and potentially expand their capacity without a proportional increase in headcount. New funds, by contrast, have a distinct advantage-they are now able to be AI-native from day one: lean teams, tech-driven, scalable assessment without additional overhead. Their challenge will be establishing a track record and building trust in the market, but their AI-native approach will give them a significant edge in speed and cost-efficiency. The divergence will lead to increased market share: incumbents defend market share with volume and more precise investment decisions, leveraging AI, while challengers will disrupt with velocity, lower overheads and faster decision-making cycles. What’s clear is that “manual first” funds will be squeezed from both sides, leading to consolidation in the market or decline in profitability with less technologically advanced firms. In essence, AI acts as an accelerator - faster deal cycles, sharper risk calls, healthier portfolios, pushing the whole market toward higher efficiency and eventually, increased access to justice. In your experience, which areas of deal assessment, diligence, or monitoring are already seeing measurable efficiency gains from AI integration, and which areas are still more hype than reality? In our work with litigation funders, we see a clear and effective division of labor emerging. AI is delivering transformative efficiency in the early, data-intensive stages of deal assessment and diligence, while the core strategic decisions and the art of funding remain firmly in the hands of expert funders. Where AI Is Delivering Measurable Gains Now:
  • Intake & Triage: Instantly extracting and structuring key data like parties, claims, and timelines from initial documents.
  • Diligence Support: Automating timeline creation, document clustering, and red-flag analysis in minutes, not days.
  • Portfolio Monitoring: Delivering automated docket alerts and portfolio-wide signals without consuming analyst hours.
Where Expert Judgment Remains Paramount:
  • Predicting Final Outcomes: No algorithm can accurately price in the nuance of judicial temperament, witness credibility, or complex negotiation dynamics. AI can surface the data, but the final risk assessment is a human judgment call.
  • Automating Core Legal Strategy: The core elements of persuasion and legal argument require a human touch. AI serves as a powerful tool for the strategist, not a replacement of the strategist.
In short, AI is proving invaluable for automating the routine, data-intensive tasks that precede an investment decision. This frees up funders to focus their expertise on the strategic, judgment-heavy calls where they create the most value. Lexity is not a fund, but you work directly with funders to process more opportunities consistently. Can you share a concrete example of how Lexity has improved throughput or accuracy for a fund without requiring additional headcount One fund put it simply: “95% of an investment manager’s day is reviewing cases we’ll never fund. Can Lexity solve that?” Lexity Clickflows do exactly that. In practice, analysts upload documents, and within minutes Lexity outputs structured summaries: parties, jurisdictions, claims, damages, timelines, and red flags. The impact for their team was immediate: Review times were cut by 70%, from hours to minutes. As a result, they can now vet 3-4x more cases with the same team, applying consistent criteria to every opportunity. This increased capacity significantly for the fund. Instead, their existing team could focus on the 5% of cases that truly mattered. That’s technology acting as a force multiplier. Litigation funders often ask about tangible returns before adopting new tools. What real-world ROI have you seen from funds already using Lexity’s platform, whether in terms of faster decision cycles, better risk assessment, or portfolio monitoring? The ROI from integrating AI is immediate and manifests in several key areas of the funding operation:
  • Accelerated Decision Cycles: The 'time to a yes/no' is a critical metric. We've seen funds cut this down by weeks, allowing them to pursue more opportunities and deploy capital faster.
  • Early Loss Prevention: The system automatically flags fatal flaws like expired statutes of limitation or critical missing documents during intake. This saves enormous costs in wasted diligence and external counsel fees on deals that were never viable.
  • Increased Operational Leverage: Funds can significantly increase their deal vetting capacity without a proportional increase in headcount or overhead costs.
Ultimately, the goal is to use an outcome-focused, plug-and-play solution that’s so simple and intuitive, users don’t even realize they’re working with AI. Lexity delivers funder-focused automation that is structured, auditable, and tied to outcomes. It is a practical capacity expansion that makes funders faster, sharper allocators of capital. In litigation finance, that is the difference between keeping pace and leading.
LFJ Conversation

An LFJ Conversation with Elena Rey, Partner, Brown Rudnick

By John Freund |
Elena Rey heads the firm’s Litigation Funding group and is a co-head of the European Special Situations team. Elena represents funders, private equity funds, family offices, law firms and claimants on complex cross border litigation funding, investment & special situations transactions, and is recognised by The Legal 500 as a leader in the litigation funding space. Elena is a founder of the Firm’s annual European Litigation Funding conference held in London, as well as the Litigation Funding industry working group, which was created with the aim of preparing model documentation for the litigation funding market. Elena is also a co-author of the Loan Market Association book on real estate finance. Elena is admitted to practice in England & Wales. She holds a master's degree from Harvard Law School and is fluent in French and Russian. Below is our LFJ Conversation with Elena Rey: What was the driving vision behind launching the European Litigation Funding Conference, and how does this year’s agenda reflect the most pressing issues for funders and practitioners in 2025?  At the time there was no forum in Europe for funders and those connected to the litigation funding industry to come together and share ideas. Given our relationships and experienceon both sides of the Atlantic, it felt like a natural step for Brown Rudnick to launch a European conference dedicated to this nascent but growing industry. Our conference is an opportunity to bring together leading players across the litigation funding industry from around the world to discuss trends and developments in different jurisdictions, focus on deals in this space and their origination as well as share knowledge and develop networks. As an advisor to investors, funders and claimants on all matters litigation funding related, we have reflected the issues, opportunities, trends and strategies that we see day to day in the panels. From your perspective, what are the most significant developments in litigation funding across the UK and continental Europe over the past year, and how are those shaping the conversations you expect at the conference?  In the UK,  funders have had to contend with PACCAR and the risk of that decision to historic funding agreements. However, it is anticipated that the CJC recommendations will pave the way for a fix to be enacted that will provide reassurance and certainty for users of funding as well as funders themselves,  which has been lacking and an unnecessary distraction for an industry that is still nascent. Continental Europe is discovering the benefits of funding, slowly but surely, and there is a lot of focus on countries such as Spain, Germany, Netherlands, Italy and the Nordics. There are several promising developments in jurisdictions including in Spain which is looking to introduce opt out collective redress regime for consumers that won’t be possible without funding.  We are also continuing to see strong demand for funding in the Netherlands where the regime is more established. Regulatory reform continues to be a key topic in the sector—how will the conference address differing approaches in the UK, EU, and U.S., and what takeaways do you hope attendees will gain from that dialogue? We have thought leaders from the UK, EU and US who will be sharing their insights on the regulatory developments and potential headwinds facing funders, investors, law firms and claimants who are also impacted. The industry is evolving, and our conference has been successful because attendees gain fresh insights and perspectives from their peers and users of funding as well as investors. The panel discussions cover a broad range of topics. Which are you most excited about, and why?  This is an impossible question to answer for me and it’s our fantastic panelists that make the sessions compelling and very relevant every year. Panels on Group Actions, Law Firm Funding, and European Developments address the key structures and legal issues that are central to the industry and to advancing funded cases. The Private Credit Panel is also consistently one of the most engaging, given the strong interest we are seeing from private equity and distressed debt funds, family offices, and other sources of capital. It is particularly valuable to hear how multi-strategy investment funds view the litigation funding space and how they weigh its risk and return profile against other alternative asset classes Each year we try to include a more light-hearted panel. Last year it focused on the funding of cryptocurrency cases. This year we’ve added a panel called “Trouble” — looking at what happens when a hostile action is taken by one of the parties to a funding arrangement, when a dispute arises, or when some other unusual challenge puts both the funder’s experience and the robustness of the funding documentation to the test. Several recent high-profile deals that went through restructurings have brought these issues into the spotlight, so I expect this will be a particularly engaging panel For many attendees, conferences are as much about relationships as content. What unique opportunities will this event offer for funders, lawyers, and investors to connect and potentially initiate deals? It’s rare for a conference to bring together industry leaders from around the worldconsistently,  and that is the secret of this conference’s success and what is has a strong reputation for. Funders, investors and users of funding know this and that is why they attend, so yes, I expect a lot of deals will be originated at the conference. And because we are not a commercial conference organisation, we are completely focused on the quality of our content and all of our panels are carefully curated to tackle important subjects and panelists are invited because they have something important and relevant to say on that topic. We expect that like in previous years, it will be a standing room only event. -- Click here for more information on the European Litigation Funding Conference 2025.  The event will take place on Thursday, October 9th, and panel discussions will include: 1. State of the Market and Managing Regulatory Uncertainty 2. Private Credit Investment Interest in Litigation Funding 3. Portfolio Diversification and Law Firm Funding Strategies, Risks and Returns 4. Co-funding and Secondary Syndication Strategies 5. Group Actions Landscape - Recent and Upcoming Decisions that Impact Funding 6. Developments in the European Litigation Funding Market 7. Trouble - What Happens When Things Go Wrong & Value Loss Mitigation
LFJ Conversation

An LFJ Conversation with Robin Ganguly, Partner, CANDEY

By John Freund |

Robin Ganguly used to be a litigation funder and insurer, and is now a Partner at elite London disputes law firm CANDEY. Robin has almost 20 years of litigation and arbitration experience. He conducts a broad range of commercial, financial and insolvency disputes and has extensive experience of high-value international cases. Robin acts for large corporates and individuals alike, and is praised by clients for his commercial approach.

Prior to joining CANDEY, Robin spent almost 10 years at Magic Circle firm Linklaters, including secondments at investment bank clients, and four years at Bryan Cave Leighton Paisner, where he led the contentious insolvency practice alongside his broader commercial litigation role. Robin then spent time at litigation funder Burford Capital and in the litigation insurance industry at Aon and Fidelis. Robin is therefore uniquely well placed to assist clients looking to obtain funding and insurance for their disputes, and to advise on disputes in relation to funding agreements and insurance policies.

Robin speaks French, Italian and Spanish. He is qualified as a Solicitor Advocate and can appear himself for clients before the Higher Courts of England and Wales.

Below is our LFJ Conversation with Robin Ganguly:

CANDEY is involved in a wide array of high-value disputes. Can you share some insights into the types of cases that are most challenging or rewarding to work on?

We often work in collaboration with litigation funders to achieve access to justice for clients who have been defrauded and as a result of the fraud do not have funds to pursue expensive litigation. In those situations we use our deep experience of litigation funding and litigation insurance to put together the best structure for the risks in the case to be allocated among different stakeholders, which often means our firm taking on substantial fee risk.

One of our core practice areas is international trusts disputes. These cases are very challenging because they often involve arbitration and litigation in multiple jurisdictions, co-ordinating local firms, freezing injunctions and other emergency applications to attempt to secure assets for enforcement. These are all expensive processes which rely on a law firm (and sometimes litigation funders) to have faith and stand behind their clients for many years to avoid capitulation to the bad actors. When we achieve success in disputes such as these it makes all of the effort worth it.

With offices in multiple international locations, how does CANDEY navigate the complexities of cross-border disputes and international law?

Our cases often involve multiple offices (various of London, New York, BVI, Vienna, and we’ve got plans to open in Asia), and our ability to serve clients internationally is a key reason why clients come to us. In New York our team provides a transatlantic bridge between the US law firms with whom we co-counsel, and the CANDEY teams in other locations, but having one firm that’s able to take ownership of as many jurisdictions as possible ensures things run smoothly. Due to the way we are structured we are able to explore international contingency fee arrangements for clients, in a way that very few other firms can do.

Given CANDEY's focus on lawyers' rights and access to justice, what initiatives are you most proud of, and how do they align with the firm's values?

At CANDEY we believe that everyone should have the right to legal representation so that they can bring their arguments before a court of law. Many firms will refuse to act on certain cases where they fear “biting the hand that feeds them”, or cases where they do not like the potential impact of being associated with certain claimants or arguments, but we feel that if all firms took those views, clients would not be able to test and enforce their legal rights, with a corresponding chilling effect upon the English legal system more broadly.

CANDEY has been vocal in championing the rule of law and refusing, along with the Bar Council, to allow prejudice to prevent anyone from being represented before the Courts on the basis of their race, religion or nationality.

How has CANDEY adapted to the increasing prevalence of cryptocurrency disputes and financial crime, and what strategies do you employ to stay ahead in these evolving areas?

We have a well-established fraud practice and involvement with organisations such as CFAAR in the UK, and we have been seeing increasing numbers of cryptocurrency disputes. These sometimes concern fraudulent investment schemes and in those cases the catch is often obtaining a “book” of victims that is large enough and organised enough to make a case economically viable for a law firm or funder to back. Building the book costs money so it can be chicken and egg. Due to the international nature of cryptocurrency, the cases frequently involve competing claims on frozen assets by different states or prosecutors and therefore have a political dimension which can be difficult to predict.

What are your thoughts on the current landscape of legal funding, and how do you see it impacting the types of disputes CANDEY handles?

The litigation funding market in the UK is experiencing some challenges at the moment. As is the global litigation insurance market (other than ATE) following large losses on complex judgment preservation policies. That makes it increasingly important for law firms to be able to share fee risk, either alongside funders or where funding cannot be obtained. We get a large number of enquiries from clients looking to us to represent them in their cases, big and small, and we are able to use our experience of funding and insurance to be able to advise clients whether the case is likely to attract funding and/or insurance and to put them in the best position to secure it. When enquiries come in, my role can feel very similar to my previous role at Burford Capital: assessing the legal theory and case merits but also looking ahead to enforcement and whether the damages are likely to be large enough to make the case viable. In terms of case type, we always see plenty of shareholder disputes, contract disputes and trust disputes, and those types of claim have not seen the same souring of attitudes or aggregation issues among funders or insurers as, say competition cases.