The Following sponsored post was contributed by Segue Cloud Services.
The Challenge
Multi Funding USA is a pre-settlement finance provider that serves attorneys and their plaintiffs. The company has been serving clients for nearly a decade, providing millions of dollars in financial support in jurisdictions like New York, New Jersey, Connecticut, Vermont, Texas, California, Florida, and Washington. Through its pre-settlement funding services, plaintiffs can access much needed funds during the often lengthy settlement process as they wait for their cases to be resolved. When a case concludes in favor of the plaintiff, Multi Funding recoups its investment at a preferred rate of return.
Managing the pre-settlement finance process can be labor-intensive, complex, and expensive. It involves an array of ongoing administrative tasks, from initial case intake, to underwriting and approvals, to managing contracts and case documents, to the regular tracking of case developments. And all key stakeholders need to be apprised of each occurrence as it unfolds.
Like most providers, Multi Funding had relied on staff members to manage all the workflows and processes associated with pre-settlement funding. This meant manually inputting all case data into spreadsheets, completing forms, generating documents and reports, and notifying the parties involved whenever a milestone or change in dispensation occurred. And when a change occurs—as is usually the case—much of the entire process has to be repeated. As a result, Multi Funding’s team devoted countless hours to updating records and changing data, causing added expense and creating the potential for unnecessary errors in the process.
“The amount of time and work required to usher a pre-settlement funding case from intake to settlement can be overwhelming. It can often take four days just to manually underwrite a funding application,” said Alex Reyes, customer service specialist, of Multi Funding. “Every time we have to manually change or update information, it can result in delays and increases the potential for human error, which can quickly steamroll into problems for our clients.”
As Multi-Funding handled more funding requests, it recognized that it required a more efficient way to track, manage, and organize the painstaking pre-settlement process.
The Solution
After doing some research on potential technology providers, Multi Funding contacted Segue Cloud Solutions, an innovative software company that developed a technology platform specifically for the pre-settlement process. The solution to enables legal finance providers to enhance productivity, streamline daily workflows, reduce costs, and speed time-to-market. Multi Funding consulted with Jack Closs, project supervisor at Segue.
“When we spoke with Multi Funding’s administrators, it was clear that our solution could deliver a range of efficiencies to expedite their existing processes, diminish their labor requirements, and drastically reduce the potential for human error,” said Closs. “Their spreadsheets were cumbersome and prohibitive, making it difficult for staff members to retrieve the case information they needed at any given moment. Our automation software would allow them to easily track and access everything from settlement milestones, to interim pay-off amounts, to correspondence with funding sources and changes in case dispensation, all from a single, intuitive interface.”
Segue’s secure, robust platform automatically retrieves data to populate online forms and other documentation, generating material specific to each individual client according to established rules and permissions. The software automatically notifies staff, attorneys, paralegals, and clients of changes in status at various stages of a case. It organizes and centralizes all contact information, pay-off details, and case data, and generates documents such as contracts, letters, and reports with a click of a mouse.
The solution is built on the industry-leading Salesforce CRM platform, making it easy to deploy in Multi Funding’s existing environment. In addition, the platform’s document generation capabilities are powered by Conga, a major provider of digital document management.
The Outcome
Multi Funding USA has processed thousands of loans through the platform. Through this solution, they’ve been able to increase productivity by some 15 percent, while mitigating costly mistakes.
In addition, the solution has reduced the firm’s cost of operations, decreasing labor requirements and helping to speed more cases through their paces—without having to add personnel or extraneous infrastructure. And since Multi Funding accesses Segue’s technology through a cost-effective subscription with no per-transaction fees, return on investment is swift and considerable.
“In a complicated environment like ours, Segue provides a much more efficient solution compared to manual administration. Underwriting processes that once took hours or days can now be turned over in about eight minutes,” confirmed Reyes. “Before we used Segue, we’d frequently tell clients we’d have a contract to them by the next week. Now we can produce all the documentation in less than an hour.”
When asked about the value of the Segue pre-settlement funding solution, Multi Funding says it transcends traditional cost and organizational savings. “The ability to have an extensive range of automatically updated case information readily accessible throughout the pre-settlement process is a huge advantage,” concluded Reyes. “It creates an instant competitive edge for our firm by enabling us to provide fast and efficient service to our clients.”
