LFJ Podcast: Richard Culberson, CEO, Moneypenny

In this episode, Richard Culberson, the CEO of Moneypenny, discuses how technology is redefining communications and the client experience within the litigation funding and broader legal services industries.
In this podcast, Richard highlights:
- Balancing innovation with professionalism when it comes to the human connection that clients demand
- How to implement secure digital communication tools to ensure that AI-enabled client insights maintain robust security
- One technology that most firms still overlook but has the potential to become a major differentiator in client experience
- Practical first steps for firms that wants to future-proof their communication strategies without overwhelming their internal teams.
Plus much more! Check out the full video below: