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How WFH Communication is Impacting Law Firms and Legal Funders

By Kris Altiere |
February 19, 2025

How WFH Communication is Impacting Law Firms and Legal Funders

The following article was contributed by Kris Altiere, US Head of Marketing for Moneypenny.

The boundaries between professional and personal life have blurred, largely due to technology and the pandemic, which forced firms to be available 24/7. Since COVID, the number of clients and prospects engaging with businesses at all hours has surged, driven by the adoption of tools like live chat—which, at one point, accounted for 37% of interactions outside traditional 9-to-5 hours. In fact, a Moneypenny study conducted with Censuswide, surveying over 2,000 U.S. consumers, found that 58% of respondents now accept work-related communications outside regular hours. But is this shift a good thing?

Law firms should consider the communication training they give across all situations – how many work calls have been taken in the car, texts responded to at a soccer practice, or emails replied to quickly while at the doctor? Adjusting a firm’s contact channels should include recognizing the strengths and weaknesses of different forms of communication, and thinking about what’s best for clients and the team.

For firms, the “always on” employee presents some potential challenges, starting with the impact on the mental health of someone pressured to forever be on alert for a client or new business. It also can present vulnerabilities – Moneypenny’s research revealed 59% of respondents admitted to commonly sending texts and emails to the wrong person. Or, there is the liability of a stretched team responding to a client with a typo or incorrect information, feeling pressured to get right back and not taken time for a measured response. Along with an increased margin of error, digital communication can lack the emotion of a conversation, or may not appeal as a form of connection from a generational perspective.

Moneypenny looked into the popularity of different forms of work communications. Emails were number one at 49%, followed by the phone at 39%, text messaging at 35%, instant messaging such as Teams or Slack at 19%, and video conferencing like Zoom at 18%. Choices were particular to generations – emailing is the preferred choice for 56% of Baby Boomers and 54% of Gen X, while only 28% of Gen Z prefer it. Instant messaging was a more popular form of work communication for Gen Z (25%), but was chosen by only 16% of Gen X and 13% of Baby Boomers.

Moneypenny encourages firms of all sizes to establish clear communication guidelines that best serve all of their constituents – their teams, their prospects, and their clients. After four years of being on call around the clock, teams are tired. If a firm can have the burden of the 2 a.m. call or chat placed in the hands of a capable and trained legal receptionist like Moneypenny’s, they can ensure it’s not just fielded, but fielded well, and their team undisturbed.

Setting healthy business-life boundaries is a lofty goal that firms should consider setting this year – making themselves a little more unavailable to make themself more available. Fielding a call late at night or during a mad rush does a disservice by potentially inhibiting work flow, mental health, quality and integrity of the work. In what seems like an increasingly scattered world, reclaiming focus by letting someone else “get the phone” could just be revolutionary.

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Kris Altiere is US Head of Marketing at Moneypenny. Moneypenny’s unique blend of brilliant people and AI technology integrate seamlessly to deliver customer conversations that unlock valuable opportunities for law firms, 24/7.

Kris is passionate about combining creativity and data-driven approaches to deliver impactful campaigns. A natural leader and mentor, she thrives on empowering teams, fostering collaboration, and ensuring Moneypenny’s solutions help firms stay ahead in an ever-evolving market.

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Kris Altiere

Kris Altiere

Commercial

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Commercial

Jonathan Sablone Launches Sablone Advisory LLC, a Boutique Law and Advisory Firm Focused on Litigation Finance

By John Freund |

Jonathan Sablone, a commercial disputes attorney with three decades of cross-border, financial services, and litigation finance experience, has launched Sablone Advisory LLC — a Boston-based boutique positioned to serve claimants, funders, and insurers across the legal finance ecosystem under the tagline "at the intersection of law and finance™."

According to Sablone Advisory LLC, the new firm offers underwriting, diligence, monitoring, and asset management services to litigation funders and to insurers offering contingent risk products. On the claimant side, Sablone Advisory works with plaintiffs and their counsel to position cases for funding, including packaging case portfolios for cross-collateralized funding and insurance wrappers — services that have become increasingly central as funders and insurers structure deals across multiple matters and risk layers.

"I founded Sablone Advisory to assist clients with the most intractable problems and issues facing the legal finance industry," said Sablone in announcing the launch. "'At the intersection of law and finance' is not just a slogan, but a practical, commercial approach to legal problem-solving that I have practiced for decades."

The launch reflects a continuing trend in the litigation finance industry: senior practitioners with capital-markets and complex-litigation backgrounds spinning out of large institutional platforms to offer specialized, independent advisory and underwriting services. As funders increasingly structure portfolio-level deals, layer ATE and contingent risk insurance into capital stacks, and pursue cross-border recoveries, demand for senior independent diligence and asset management — particularly from professionals fluent in both legal strategy and structured finance — has grown.

For claimants and their counsel, the firm's case-positioning services are likely to resonate in a market where funders are increasingly selective about case quality, structure, and counsel pedigree. For funders and insurers, an independent boutique offering monitoring and asset management — separate from origination — represents the kind of service-provider infrastructure that more mature alternative-asset markets typically develop as they scale.

Inquiries can be directed to Jonathan Sablone at jsablone@sabloneadvisory.com or via www.sabloneadvisory.com.

Commercial

Colorado HB 1421 Targets PE and Non-Attorney Funding of Law Firms in Bipartisan Push

By John Freund |

Colorado lawmakers have introduced HB 1421, a bill that would sharply restrict the ability of state law firms to enter financial or contractual arrangements with alternative business structures (ABS) and any entity in which non-attorneys hold ownership stakes or exert direction over legal practice. The bill is notable both for the reach of its restrictions and for the unusual coalition behind it.

As reported by The Sum and Substance, the legislation is sponsored by Democratic Rep. Javier Mabrey of Denver and Republican House Minority Leader Jarvis Caldwell of Monument, with active support from the Colorado Chamber of Commerce and the Colorado Trial Lawyers Association — typically opposing forces in business-litigation policy debates. The bill was scheduled for its first hearing before the House Judiciary Committee on April 29.

HB 1421 would prohibit Colorado law firms from entering arrangements with ABS-style structures relating to legal services, practicing in professional companies where non-lawyers own interests or direct lawyer judgment, or compensating any party where compensation depends on a percentage of legal fees or case recoveries. The bill would also empower courts to halt offending arrangements, order fee reimbursement to clients, and disgorge ABS profits derived from prohibited activities. The article specifically references Burford Capital's litigation funding presence in framing the bill's broader policy concern with non-lawyer financial stakes in legal outcomes.

The legislation lands at a moment when private equity ownership of legal services is expanding rapidly in jurisdictions that permit it — Arizona, Utah, and the District of Columbia — and where PE-backed national platforms are increasingly partnering with firms in non-ABS jurisdictions to extend their operating reach. The Colorado bill, if enacted, would cut against that expansion model by restricting how Colorado firms can collaborate with out-of-state, non-attorney-owned platforms.

For the litigation finance community, the bill is a meaningful data point. Although disclosure-based reform has dominated state-level TPLF debate in 2025-26, HB 1421 reflects a parallel and somewhat different policy thrust: not transparency about funding, but structural limits on the ownership and economic relationships that surround legal practice. The convergence of plaintiffs' bar and chamber-of-commerce support behind a single bill is itself rare, and may presage similar coalitions in other non-ABS states facing PE-driven consolidation pressure.

Commercial

Triple-I Tracks the State-Level Wave of Third-Party Litigation Funding Reform

By John Freund |

A new Triple-I research piece outlines the rapidly expanding state-level reform agenda targeting third-party litigation funding, with disclosure mandates, foreign-funder bans, and registration regimes advancing in legislatures across the country as federal action remains slower-moving.

According to Triple-I's Lewis Nibbelin, Georgia led the most consequential 2025 round of reform with legislation requiring litigation financiers to register with the Department of Banking and Finance and prohibiting funder influence over case outcomes — measures that Triple-I links to subsequent auto insurance rate reductions and dividends to Georgia drivers. Louisiana followed with its widely covered Department of Insurance partnership with the NICB and 4WARN to combat TPLF marketing tactics, alongside legislation requiring attorneys to disclose TPLF contracts within 30 days of retainer or funding execution.

Other states are moving in parallel. Mississippi's new law, effective July 1, mandates disclosure of foreign litigation funding to address concerns about exploitation by non-U.S. entities. Utah passed comparable restrictions in March 2026. Michigan's House committee bill — already covered in LFJ — would ban foreign TPLF entirely while requiring disclosure and registration of all funders. Missouri, Tennessee, and Ohio are advancing similar foreign-funding bans, with the Tennessee and Ohio bills already passing their respective state Houses.

The piece references a joint NICB/4WARN study quantifying the scale of the consumer-facing TPLF market: $380 million in online search advertising between June 2024 and June 2025, and 27.8 million clicks to TPLF websites in June 2025 alone. Triple-I cites broader tort cost figures from the Perryman Group and Citizens Against Lawsuit Abuse — including $35.8 billion in direct annual losses and roughly $600 per U.S. household — to frame the policy stakes.

Louisiana Insurance Commissioner Tim Temple, quoted in the piece, framed the partnership as protecting citizens "from opportunists who manipulate the claims process to fuel excessive litigation, which is a primary driver of our high insurance costs." For commercial litigation funders, the rapid proliferation of state-level disclosure and foreign-funder-ban regimes represents a meaningful compliance overlay — particularly for cross-border deals and structured funding vehicles where investor identity, jurisdiction, and reporting timing now vary materially by state.