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The Case for Customized Solutions: One Size Does Not Fit All

The Case for Customized Solutions: One Size Does Not Fit All

The following article was contributed by Michael Lohrer, Chief Technology Officer of Segue Cloud Services. When it comes to technology for the legal finance community, more often than not market solutions have been designed as pre-set software, produced to function in one particular fashion to address organizational processes or workflows. End-users are often encouraged to give feedback on desired changes and customization, but revisions to the finished product are difficult for developers to fulfill after-the-fact. A pre-determined GUI and set functionality doesn’t always accommodate the ongoing needs of the customer—particularly for those who hope to grow their practices. The marketplace has come to accept the “one-size-fits-all” culture when it comes to business software where scale hinders the economics of customization. This is especially true in sophisticated market niches such as pre-settlement funding, which involves a complicated roster of labor intensive tasks, from contract generation to automated notification of multiple parties, to long-term tracking of the status of each case. Variables in these disciplines are constantly in flux, and each case has its own distinct conditions. Customers, however, are beginning to recognize that the one-size-fits-all mentality is not aligned with their needs, and are interested in finding technology vendors that have the latitude to customize their existing solution so it can be applied to specific business environments or workflows. This approach gives the customer confidence they are choosing a solution that addresses existing business needs. And if these requirements ever change—as they often do—the customer will have an even greater comfort level that the developer can make whatever changes are necessary to keep the technology relevant. Business owners should speak candidly with their technology vendors to determine if their software is designed to accommodate feature and workflow changes. Recognize that business dynamics continuously shift, and there will always be nuances and variables to every case, every new client, and every new stage of your business model as it evolves. The software you employ to help manage your processes and execute your tasks should be able to accommodate those changes, even if they occur mid-stream. For example, if your company takes on a new funding source, or if circumstances arise requiring a change in notifications or workflows, the user should be able to adapt their tools to address these new requirements, and not be expected to change their business practices to serve the limitations of software. When contemplating what type of automation software to implement for your firm, keep in mind that not all solutions take the one-size-fits-all approach. Automation software has been introduced in the market which allows users to dictate everything from the look and feel of the interface, to the ability to modify and add fields or generate notifications as needed, according to user-based rules. Companies are short-changing themselves if they invest in a system that forces employees to bend to the confines of its design—whether that’s regarding look and feel, the protocols by which users access data, or the ability to arrange application fields as they see fit. Look at it this way: Microsoft Windows is the most ubiquitous operating system in the world, yet no two users have the same desktop configuration. Each user benefits from personalizing the interface to best fit his or her workstyle. This ties into the new market emphasis on “WX,” or the “worker experience,” in which the technology and applications in the workplace address the learning styles and preferences of the individual to promote increased productivity and better job performance. Technologies for legal financing companies should emphasize flexibility, not rigidity. Uniformity has held sway for far too long, giving companies limited choices in finding an adaptable solution—but that’s quickly changing. Rather than subjecting the user to restrictions, it’s time to opt for systems that cater instead to business requirements, empowering companies in the legal finance community to thrive and grow. About the Contributor Michael Lohrer is Chief Technology Officer at Segue Cloud Services, a developer of automation software for the legal funding industry. Segue provides cloud-based solutions that help legal financing companies automate and manage all pre-settlement functions, from intake to settlement.

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Consumer Legal Funding Is Not the Problem Facing America’s Truckers

The following was contributed by Eric K. Schuller, President, The Alliance for Responsible Consumer Legal Funding (ARC).

America’s trucking industry deserves a fair civil justice system. So do injured consumers. Those principles are not in conflict.

In his recent Transport Topics commentary, “Truckers Deserve Lawsuit Transparency,” American Trucking Associations Chairman Greg Hodgen raises concerns about third-party litigation financing. He describes hedge funds, private equity firms and foreign sovereign wealth funds investing in lawsuits for profit.

Those concerns deserve discussion. But that discussion becomes problematic when Consumer Legal Funding is swept into the same category.

They are fundamentally different products.

Consumer Legal Funding is not Wall Street financing a lawsuit. It is not a hedge fund paying attorneys’ fees or litigation expenses. And it does not give a funding company control over litigation strategy or settlement decisions.

Consumer Legal Funding provides relatively small amounts of financial assistance directly to individuals who have pending legal claims and need help paying ordinary household expenses while those claims are resolved.

Simply put, it is funding lives, not litigation.

Consider the Independent Truck Driver

The trucking industry itself provides a good example of why Consumer Legal Funding exists.

Consider an independent truck driver who is seriously injured when another vehicle runs a red light and crashes into his truck.

The accident was not his fault, but suddenly he cannot work.

For an independent driver, that can mean his income stops immediately. Yet his mortgage or rent remains due. He still has to buy groceries, keep the electricity on, make vehicle payments and support his family.

His attorney may be pursuing a legitimate claim against the responsible party, but claims do not get resolved overnight. The defendant may have the resources to wait months for a settlement. The independent truck driver may not.

A Consumer Legal Funding company might provide him with $4,000 to help pay those household expenses while his claim is pending.

That money does not pay his lawyer. It does not pay an expert witness. It does not finance the lawsuit. And the funding company does not tell his attorney how to handle the case or whether to accept a settlement.

It helps the truck driver keep his family financially stable while he waits for the legal system to work.

And because Consumer Legal Funding is non-recourse, if he receives no recovery from his legal claim, he owes the funding company nothing.

That truck driver is not part of the litigation financing problem described in Hodgen’s article. He is a consumer who needs financial help because of an accident that was not his fault.

The Distinction Matters

Hodgen describes investors “pouring money into civil litigation” and argues that outside capital can fuel inflated claims and settlement demands. He also raises concerns that third-party financiers can discourage settlements when their financial interests depend on obtaining a larger recovery.

Those concerns do not accurately describe Consumer Legal Funding.

Consumer Legal Funding companies do not determine whether a lawsuit is filed. They do not select the consumer’s attorney. They do not direct litigation strategy. They do not determine the value of a claim or decide whether a settlement should be accepted.

Those decisions remain with the consumer and the consumer’s attorney.

There is also an enormous difference in scale. Consumer Legal Funding typically involves relatively modest amounts, often approximately $3,000 to $5,000, provided directly to an individual consumer. Commercial litigation financing can involve millions of dollars invested in individual lawsuits, law firms or portfolios of cases.

Policymakers should not treat those transactions as interchangeable simply because both have been placed under the broad umbrella of “litigation financing.”

Consumer Legal Funding Can Help Prevent Forced Settlements

There is another side to this debate that deserves greater attention.

Financial pressure can influence litigation decisions just as surely as outside investment can.

Imagine that independent truck driver again. His attorney believes the claim is worth substantially more than the insurance company is offering, but it may take another six months to reach a fair resolution.

The defendant can wait.

The truck driver facing next month’s mortgage payment may not be able to.

Without some financial breathing room, he could be forced to accept an early settlement, not because it fairly compensates him for his injuries, but because his family needs money immediately.

Consumer Legal Funding can help level that imbalance.

It does not guarantee a larger settlement. It simply gives the consumer something critically important: time to make a decision based on the merits of the claim rather than immediate financial desperation.

Non-Recourse Is Not Traditional Lending

Hodgen’s article also characterizes certain litigation financing arrangements as “predatory lending.”

But Consumer Legal Funding is fundamentally different from a traditional loan because repayment is contingent upon the consumer recovering proceeds from the underlying legal claim.

If there is no recovery, the consumer owes nothing.

The funding company therefore assumes the risk that it may receive less than the contracted amount or nothing at all.

That distinction matters and should be recognized when policymakers consider how these products should be treated.

Transparency Should Be Relevant to the Litigation

The article argues that litigation financing arrangements should be disclosed because defendants may otherwise be unaware that an outside party has a financial interest in a lawsuit.

That argument may be relevant when a commercial litigation financier possesses contractual rights that could influence litigation strategy or settlement.

Consumer Legal Funding presents a very different situation.

If the funding company cannot control the litigation, cannot select the attorney and cannot decide whether a consumer accepts a settlement, what legitimate purpose is served by automatically giving the defendant or its insurer access to the consumer’s private financial contract?

If a judge determines that a particular agreement is relevant to an issue in a case, normal discovery procedures can address it.

Automatic disclosure, however, could reveal something very different: how financially vulnerable the plaintiff is.

The defendant learning that an injured consumer needed funding to pay rent, utilities or groceries could gain information about how long that consumer can financially withstand litigation. That risks creating leverage for the very party with the resources to wait.

Truckers and Consumers Should Not Be Pitted Against Each Other

Hodgen makes an important point when he emphasizes that more than 90% of motor carriers operate 10 trucks or fewer.

Those businesses deserve protection from fraudulent lawsuits, staged accidents and abusive litigation practices.

But an independent truck driver injured through someone else’s negligence deserves protection too.

These goals can coexist.

Congress can address multimillion-dollar commercial investments in litigation without treating a $4,000 funding used to keep an injured family in its home as the same product.

It can demand transparency when outside investors exercise control or influence over litigation without automatically exposing an individual consumer’s personal financial circumstances to defendants and insurance companies.

Regulate the Product, Not the Label

The real problem is that “third-party litigation financing” has become an umbrella term covering very different products.

Policymakers should distinguish between commercial litigation financing, where institutional capital may finance litigation, law firms or portfolios of cases, and Consumer Legal Funding, where relatively small amounts are provided directly to individuals for personal and household expenses.

Hodgen concludes his article by calling for “transparency, accountability and fairness in our courts.”

We agree.

But fairness requires precision.

A hedge fund investing millions of dollars in litigation is not the same as an independent truck driver receiving $4,000 to make his mortgage payment and put food on the table after an accident that was not his fault.

One is funding litigation. The other is helping fund someone's life while the litigation runs its course.

America’s truckers deserve a fair civil justice system. So do America’s consumers.

Protecting one does not require harming the other.

Consumer Legal Funding is not the problem. For consumers facing financial hardship through no fault of their own, it can be the lifeline that allows them to keep their families financially stable while they wait for the justice system to work.

Consumer Legal Funding Is Not Third-Party Litigation Financing, ARC Argues

A new commentary pushes back on the tendency to lump consumer legal funding together with commercial third-party litigation financing, arguing the two are fundamentally different products that warrant different policy treatment.

Writing in The National Law Review, Eric K. Schuller, president of the Alliance for Responsible Consumer Legal Funding (ARC), contends that consumer legal funding (CLF) is a modest, non-recourse product that helps injured individuals cover household costs — rent, groceries, utilities, childcare — while their claims proceed, rather than an investment in the litigation itself. Typical transactions run $3,000 to $5,000, carry no repayment obligation if the case fails, and give the funder no control over legal strategy.

Commercial litigation finance, by contrast, involves institutional investors deploying millions into business disputes. On that basis, Schuller argues CLF cannot be blamed for a so-called "tort tax," since it neither causes accidents nor finances litigation expenses. "If Consumer Legal Funding disappeared tomorrow, accidents would still happen," he writes.

He points to state high-court decisions — Maslowski v. Prospect Funding Partners in Minnesota and Ruth v. Cherokee Funding in Georgia — and to states including Kansas, New York, California, and Georgia that regulate CLF separately, alongside a U.S. Government Accountability Office report describing commercial funding as institutional and corporate in nature. ARC says it supports responsible CLF regulation — licensing, plain-language contracts, cancellation rights, and prohibitions on controlling litigation — while opposing measures that treat CLF as commercial litigation finance.

Independence Day Op-Ed Frames Consumer Legal Funding as the Freedom to Pursue Justice

In an Independence Day editorial, the Alliance for Responsible Consumer Legal Funding (ARC) argues that meaningful freedom includes the ability of injured Americans to pursue their legal claims without financial desperation forcing them into unfair settlements. The piece positions consumer legal funding as a practical tool for keeping the outcome of a case tied to its facts rather than to a plaintiff's bank balance.

Writing in the National Law Review, ARC president Eric Schuller contends that "justice delayed can quickly become justice denied when mounting bills force individuals into decisions they otherwise would never make." Defendants, he argues, understand this dynamic and can use the length of the civil justice process to pressure vulnerable plaintiffs into accepting less than their claims are worth.

Schuller distinguishes consumer legal funding from commercial litigation finance and traditional lending. These are typically small, non-recourse advances — often $3,000 to $5,000 — used for everyday necessities such as rent, groceries, and medical bills while a claim proceeds. Because the funding is non-recourse, a consumer who loses the underlying case owes nothing. ARC's guiding principle, he writes, is "Funding Lives, Not Litigation."

The editorial also makes the case for responsible oversight, endorsing disclosure requirements, attorney acknowledgment, and prohibitions on funders influencing litigation strategy — safeguards intended to protect consumers while preserving their access to the tool.