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Community Spotlight: Richard Culberson, CEO, VoiceNation and Moneypenny North America

By John Freund |

Member Bio: Richard Culberson is the CEO of VoiceNation and Moneypenny North America, global leaders in outsourced call answering, live chat, receptionist teams and customer service solutions for business large and small, handling over 20 million calls and chats for thousands of organizations. The business  has an award-winning culture, with over 1,000 people across the US and UK. At the centre of this culture is a vision that if you combine awesome people with leading-edge technology, you will supercharge your people and your business, delivering gold standard customer experience and service. Richard is passionate about building teams that leverage new business models and technologies, driving growth and scaling business.

Company Name and Description:  Moneypenny and VoiceNation are America’s leading virtual receptionist & phone answering providers offering 24/7 communication solutions. 

Collectively, Moneypenny and VoiceNation employ over 1,000 people handling millions of calls, chats and bespoke tech solutions for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

Company Websitewww.voicenation.com & www.moneypenny.com

Year Founded:  2000

Headquarters:  Atlanta (USA) and Wrexham (UK)

Area of Focus: Richard Culberson, CEO of North America, focuses on strategic growth, innovation, and market expansion in the region combining the very best people and tech to provide gold standard customer contact solutions. 

Member Quote: “Litigation funding is transforming how businesses approach legal disputes. Moneypenny and VoiceNation provide bespoke call answering and customer service solutions, ensuring prompt and professional responses that improve client engagement and lead generation. We also provide 24/7 availability, allowing firms to capture opportunities and deliver excellent customer service even outside regular business hours.”

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Key Takeaways from LFJs Virtual Town Hall: Spotlight on the Middle East

By John Freund and 4 others |

On January 29th, LFJ hosted a virtual town hall titled "Spotlight on the Middle East." The event featured a panel of key stakeholders in the region, including Obaid Bin Mes'har (OBM), Dispute Resolution Specialist at WinJustice. Nick Rowles-Davies (NRD), Chief Executive Officer of Lexolent, Kishore Jaichandani (KJ), Managing Director of Caveat Capital, and Ahmed Hammadi (AH), Legal Director at DLA Piper. The event was moderated by Jonathon Davidson, dispute resolution lawyer and Founding Partner at Davidson & Co.

Below are key takeaways from the event:

Historically, there's been very large scale construction and engineering cases here. Do you find those predominantly to be the fundable cases, or are we looking at general commercial litigation and shareholder disputes? Is there more of an even spread?

AH: There are two comfort zones as we see them now. And the two comfort zones are generally banking and construction. The banking goes back a while, back to 2014 when you had the DIFC case of Saracen, which I think even prompted the DIC to seriously consider putting litigation funding into his practice directions in 2017. But I'd say those are the comfort zones for a few reasons. And the principal ones are their core industries and sectors, in this region and not just in the UAE. Even as it disputes, though, I think you might agree, Jonathan, that construction touches all of our lives in one way or another even if you try to avoid it.

Secondly, these industries have customary documents. Right? So with construction, you have FIDEC. Obviously, there are some employers that will have a little bit of a bespoke contract, but they are kind of coming out of the internationally accepted standards or norms. And similarly with banking, you have a lot of LMA documents. So you have concepts that are understood internationally, albeit you'll have some local flavor in your interpretation, application, interest, concurrent delay, how they deal with guarantees, and that sort.

In terms of budgets, what's your experience on whether funders have to adopt the same level of budgeting here as elsewhere in the world, or where there's a different approach? Are certain type of proceedings, maybe the onshore proceedings, are they leaner in terms of fees?

KJ: In terms of budgets, legal budgets in the Middle East are increasingly aligned with global markets now, especially after the ATGM and the ISC and, especially for the complex litigation arbitration. So that is still based on factors like jurisdiction, legal framework, market maturity. It depends where is the claim, like a Saudi, UAE, Qatar, Oman.

So onshore litigation in Middle East jurisdictions like Saudi, Oman, Qatar, they often have a lower cost in comparison to the western jurisdictions like the UK, US and Europe. This is due to this due to the simplified court process, lower attorney fees here, and fewer procedural stages. For example, we have seen a case which is having $5,000,000 claim size in Riyadh. And the budget for that case was $250,000 as legal fees. In contrast, you see similar cases in the US Federal Court System that could exceed $1,000,000.

How do the economics work from a funder's perspective? So we have cases here, funder's must have a minimum ticket to make the economics work. Does that change if you're in common law jurisdictions when you factor in cost that you might have to pay as as the defendant's cost if you lose as the claimant, vis a vis the civil proceedings where that that might not factor in?

NRD: The basic principles of funding don't change whether you're in the GCC or whether you're in Europe. So if you're in the local court, the exposure from most international funders in local court funding is in relation to enforcement of arbitral awards rather than funding disputes, because the budgets, as we've discussed, tend to be a bit lower, and there isn't a massive appetite for international funders to fund in local courts. And also, of course, they're in Arabic, which tends to limit the number of funders that can actually operate there. So, funders will be operating in the offshore jurisdictions, the IFC, ADGM, where there are cost shifting rules and there is adverse costs. Now one of the challenges with that is there aren't a lot of ATE or insurance carriers that can write ATE insurance in the DIFC or ADGM. So you have to use indemnities from a funder backed off maybe in London or by an insurer that's happy to ensure the funder in a different UK jurisdiction.

So it can be done, and it's something that we have to take account of. So it's there, and it's no different from any other cost shifting jurisdiction.

In the local civil jurisdictions, we call them the onshore courts in the UAE, has any progress been made in having those courts formally recognize funding? How would you fund a local case, and who who funds it? Is it international funders or is it local investors?

OBM: I would like to make a distinction here between the onshore court and offshore courts, on the ground that each court has its own rules and regulations. For onshore, they don't have to regulate third party, as of today. So they don't actually contain any provisions which prohibit the funding by third parties. I used to do it for the last 15 years, and the contract regulates the parties' relationship. So if you are funding in the local market in the onshore courts, the contract regulates the relationship.

So we didn't face any problems since there's no regulation on that issue. However, in offshore, yes. ATGM and DIFC, they have their own regulations, and they have certain conditions you have to disclose in the agreement. You have to disclose that you inform the second parties, the opponent parties. Otherwise, you might no execute that contract. So if a funding contract in the local Arabic courts was to be challenged, then our analysis is the court would uphold the terms of the contract.

To watch the full recording of the event, please click here.

Stephen Kyriacou Exits Aon

By John Freund and 4 others |

Stephen Kyriacou, Managing Director and Senior Lawyer at Aon, is stepping down from his role effective immediately. Kyriacou has joined Willis Tower Watson as Head of Litigation and Contingent Risk Solutions.

In a LinkedIn post, Kyriacou thanks his colleagues and partners in the litigation and contingent risk insurance market, and notes the meteoric growth the sector has undergone during his five-and-a-half year tenure at Aon.

Kyriacou's exit comes on the heels of Aon's recent decision to halt all litigation funding transactions, a move that perhaps signals a broader reconsideration of the insurance sector's role within the legal funding sector. Aon's decision was no doubt influenced by several large losses sustained by the judgement preservation insurance (JPI) market, including the reversal of a $1.6 billion claim that left insurers on the hook for $500-$750 million.

In a successive LinkedIn post, Kyriacou notes his new role as Head of Litigation and Contingent Risk Solutions at Willis Tower Watson. Kyriacou states: "I am delighted to be joining the extremely talented WTW Private Equity and Transaction Solutions team, and am looking forward to getting to know my new colleagues and getting to work on new placements with all of the insurance carrier partners that I have built relationships with over the past five-and-a-half years."

Kyriacou also noted: "It has been a privilege and an honor to work with everyone on the Aon AMATS team, especially Stephen Davidson, who has been one of the best bosses and mentors I've ever had."

CJC Extends Deadline for Submissions to Litigation Funding Review 

By Harry Moran |

Following the publication of the Civil Justice Council’s (CJC) Interim Report and Consultation for its review of the litigation funding sector in October 2024, there have been no new developments as funders eagerly await signs of action from the new government. 

An article in The Law Society Gazette covers the news that the Civil Justice Council has adjusted the consultation period for its review into third-party litigation funding, extending its deadline for submissions to 3 March. This schedule adjustment sees the deadline pushed back by over a month, with the original deadline having been set for 31 January. The decision to adjust the deadline does not appear to have been driven by any developments from the government or ongoing matters in the courts, with the Gazette reporting that the extension “will allow for greater engagement with stakeholders ahead of the submission deadline.”

The full list of consultation questions and cover sheet can be found here, with all submissions needing to be completed by 11:59 pm on 3 March. 

According to the CJC’s website, the deadline “the extension will not adversely affect the finalisation of the full report”. It has been previously stated that the publication of the full and final report will take place some time in the summer of this year, with this latest update offering no guidance on a more specific timeframe within that period.

The Interim Report published on 31 October 2024 can be found here.