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Community Spotlight: Richard Culberson, CEO, VoiceNation and Moneypenny North America

By John Freund |

Community Spotlight: Richard Culberson, CEO, VoiceNation and Moneypenny North America

Member Bio: Richard Culberson is the CEO of VoiceNation and Moneypenny North America, global leaders in outsourced call answering, live chat, receptionist teams and customer service solutions for business large and small, handling over 20 million calls and chats for thousands of organizations. The business  has an award-winning culture, with over 1,000 people across the US and UK. At the centre of this culture is a vision that if you combine awesome people with leading-edge technology, you will supercharge your people and your business, delivering gold standard customer experience and service. Richard is passionate about building teams that leverage new business models and technologies, driving growth and scaling business.

Company Name and Description:  Moneypenny and VoiceNation are America’s leading virtual receptionist & phone answering providers offering 24/7 communication solutions. 

Collectively, Moneypenny and VoiceNation employ over 1,000 people handling millions of calls, chats and bespoke tech solutions for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

Company Websitewww.voicenation.com & www.moneypenny.com

Year Founded:  2000

Headquarters:  Atlanta (USA) and Wrexham (UK)

Area of Focus: Richard Culberson, CEO of North America, focuses on strategic growth, innovation, and market expansion in the region combining the very best people and tech to provide gold standard customer contact solutions. 

Member Quote: “Litigation funding is transforming how businesses approach legal disputes. Moneypenny and VoiceNation provide bespoke call answering and customer service solutions, ensuring prompt and professional responses that improve client engagement and lead generation. We also provide 24/7 availability, allowing firms to capture opportunities and deliver excellent customer service even outside regular business hours.”

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John Freund

John Freund

Commercial

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UK Competition Class Actions Face Tightening Scrutiny of Funders and Costs

The legal and economic foundations of opt-out competition claims in the United Kingdom are being tested with increasing rigour, as the Competition Appeal Tribunal and the appellate courts sharpen their examination of whether proceedings are proportionate, workable and genuinely beneficial to class members rather than to their advisers and funders.

As reported by Pinsent Masons, a series of recent decisions has established a markedly more demanding posture at the certification stage and beyond. In Mowi, the Tribunal declined to grant a collective proceedings order after concluding that the costs and benefits of the proposed proceedings did not support certification, expressing concern that any recovery might principally benefit legal advisers and funders rather than the represented class.

Other rulings have pressed on funder economics directly. The Tribunal approved a "drop hands" settlement in the Qualcomm proceedings — delivering no damages to an estimated 29 million consumers — only after close scrutiny and a finding that the claim had minimal prospects of success. In Innsworth, the High Court upheld limits on funder returns, confirming that a funder's profit must be assessed against the outcome actually delivered to the class and must represent a just and reasonable return.

Governance failures have also drawn consequences, with one case producing cost sanctions described as "unreasonable to a high degree" where funders withdrew without disclosure. Courts have separately warned that class representatives self-authorising fees at scale is undesirable and risks blurring the distinction between representative and funder interests.

The developments land alongside a government consultation on streamlining opt-out collective actions, open from 17 July to 25 September 2026, which is considering whether certification thresholds should place greater weight on proportionality and cost-benefit analysis.

Legal Bay Expands Commercial Litigation Funding to Cryptocurrency Fraud Cases

Legal Bay LLC has extended its commercial litigation funding platform to cover cryptocurrency fraud claims, targeting a category of disputes in which claimants frequently hold substantial value that is illiquid or inaccessible while litigation proceeds.

According to a PR Newswire release, the new program is designed for victims of cyber and crypto-related fraud, allowing digital asset holders to access capital without liquidating holdings that are tied up in ongoing proceedings. The company said funding decisions typically arrive within 24 to 48 hours of documentation being submitted, and that the offering is available nationwide to plaintiffs, attorneys and commercial litigation clients.

Legal Bay chief executive Chris Janish said the firm believes it is "the first and most experienced company to evaluate and fund crypto cases nationwide," positioning the expansion as a first-mover step in a claim type that has grown alongside the broader digital asset market.

The move reflects a wider pattern in the funding industry, where capital providers have increasingly sought exposure to digital asset disputes — from exchange insolvencies and recovery actions to individual fraud claims — as the volume and complexity of such matters has risen. Cryptocurrency claims present a particular funding challenge: recovery can hinge on tracing assets across jurisdictions and counterparties, and claimants often face lengthy timelines with limited liquidity in the interim.

Legal Bay is a national provider of pre-settlement funding, commercial litigation funding and lawsuit funding. The company did not disclose the size of the capital allocation supporting the new program.

Google Rivals Line Up Billions in EU Damages Claims as Funders Back the Wave

The European Commission's first enforcement action under the Digital Markets Act has opened the door to a fresh round of private damages litigation against Google, with third-party funders already positioned behind several of the claims.

As reported by Claims Journal, the $1 billion fine levied against Google for self-preferencing and restricting app developers has prompted price-comparison rivals across Europe to press for compensation, with the aggregate value of pending and prospective claims running into the billions.

Several actions are already well advanced. A Berlin court awarded German platform Idealo €465 million ($528.9 million) in November, and a Stockholm court in July ordered Google to pay roughly $1.97 billion including interest in the case brought by Sweden's PriceRunner. Italy's Moltiply Group, which operates Trovaprezzi.it, is seeking €2.97 billion, while U.K. comparison site Kelkoo is pursuing claims worth billions of pounds. Kelkoo chief executive Richard Stables said the company expects its claims "to be impacted somewhat by the DMA decision because it shows that Google is still self-referencing."

Litigation finance is a visible presence in the wave. LitFin is backing two claimant groups suing Google in Amsterdam over its shopping auctions, seeking more than $1 billion combined. LitFin chief operating officer Matej Pardo said "there are already a lot of these claims being filed, and probably more that are (being) prepared," while cautioning that such cases can take up to eight years to resolve.

Thomas Hoppner of Geradin Partners, which advised Idealo, said he expects the decision "will trigger a new wave of litigation." Google said it strongly disagrees with the lawsuits, describing the claimants as "companies looking for a payout instead of investing in their own products."