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Community Spotlight: Richard Culberson, CEO, VoiceNation and Moneypenny North America

By John Freund |

Community Spotlight: Richard Culberson, CEO, VoiceNation and Moneypenny North America

Member Bio: Richard Culberson is the CEO of VoiceNation and Moneypenny North America, global leaders in outsourced call answering, live chat, receptionist teams and customer service solutions for business large and small, handling over 20 million calls and chats for thousands of organizations. The business  has an award-winning culture, with over 1,000 people across the US and UK. At the centre of this culture is a vision that if you combine awesome people with leading-edge technology, you will supercharge your people and your business, delivering gold standard customer experience and service. Richard is passionate about building teams that leverage new business models and technologies, driving growth and scaling business.

Company Name and Description:  Moneypenny and VoiceNation are America’s leading virtual receptionist & phone answering providers offering 24/7 communication solutions. 

Collectively, Moneypenny and VoiceNation employ over 1,000 people handling millions of calls, chats and bespoke tech solutions for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

Company Websitewww.voicenation.com & www.moneypenny.com

Year Founded:  2000

Headquarters:  Atlanta (USA) and Wrexham (UK)

Area of Focus: Richard Culberson, CEO of North America, focuses on strategic growth, innovation, and market expansion in the region combining the very best people and tech to provide gold standard customer contact solutions. 

Member Quote: “Litigation funding is transforming how businesses approach legal disputes. Moneypenny and VoiceNation provide bespoke call answering and customer service solutions, ensuring prompt and professional responses that improve client engagement and lead generation. We also provide 24/7 availability, allowing firms to capture opportunities and deliver excellent customer service even outside regular business hours.”

About the author

John Freund

John Freund

Commercial

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FCA Warns Consumers Over Loan Notes and Mini-Bonds, Citing Litigation Funder Collapse

The Financial Conduct Authority has issued a consumer warning on high-risk mini-bonds and loan notes sold by unregulated firms, pointing directly to the collapse of a litigation funder as an illustration of what can go wrong.

As reported by Money Marketing, the regulator told consumers they could lose their entire investment in such products, and highlighted the failure of Woodville Consultants, which raised capital from retail investors through unregulated loan notes before entering administration. The FCA permanently banned the marketing of speculative illiquid securities, including mini-bonds and loan notes, to retail consumers in 2021, yet the products continue to surface in online advertising.

The regulator set out a series of warning signs for investors: pressure to commit quickly, vague explanations of how money could be lost, unsubstantiated claims that an investment is asset-backed, the involvement of unregulated introducers, pressure to self-certify as an experienced or high-net-worth investor, unclear fee structures and conflicts of interest, and attempts to create a false impression of legitimacy through links to regulated firms or overseas listings.

Lucy Castledine, the FCA's director of consumer investments, said: "Big, fixed returns are a warning sign, not a guarantee." The regulator has issued more than 1,200 warnings during 2026 and urged consumers to use its Firm Checker tool before parting with money. Separately, City AM reported that Woodville defaulted owing over £240m to investors. For the funding industry, the episode marks a shift in how regulators frame the sector's retail-facing edge — not as a niche investment product, but as a consumer protection problem.

Investigation Traces How Collapsed Funder Woodville Raised More Than £300m From Retail Investors

A new investigation has reconstructed how Woodville Consultants, the Welsh litigation funder that collapsed into administration in July 2026, raised in excess of £300m from individual investors to bankroll law firms pursuing car finance commission claims.

As reported by Car Dealer Magazine, drawing on an investigation by The Times, Woodville continued raising money through unregulated loan notes after the Financial Conduct Authority asked the business in 2022 to cease financial promotions relating to investments or loans. In that same year the regulator placed Integrity Protect No 1 — a company run by directors Ann Marie Bell and Peter Legge — under restrictions over its handling of loan notes, citing evidence of borrowing funds via loan notes using Woodville's bank account.

The fundraising reached well beyond the UK, with the operation expanding to target investors in South America, Europe and Africa. It drew on sales networks connected to failed investment schemes, including the 79th Group, which is the subject of a City of London Police fraud investigation. Promoters are reported to have earned commissions of 10% to 15%, which some investors say were never disclosed to them.

Robert Goodhew of Kroll, appointed as administrator, said: "Based on the information currently available to us, we believe that more than £300 million has been raised from investors." Administrators are now examining how assets were distributed, whether the underlying legal claims were viable, payments made to third parties, and whether the business model was sustainable at all. The case has become the sharpest example yet of the risks created when consumer claims funding is financed from the retail investment market rather than institutional capital.

Brazilian Funder Sues Pogust Goodhead for £84m Over Handling of Litigation Proceeds

The law firm at the centre of the largest group claim in English legal history is being sued by one of its own funders, in a dispute that turns on how litigation proceeds are routed once they reach a firm's client account.

As reported by City AM, Brazilian financial services firm Vinci SPS Capital Gestão de Recursos Ltda has issued High Court proceedings against Pogust Goodhead, seeking £84m plus roughly £600,000 in legal costs arising from pre-action correspondence and an earlier injunction application. Vinci SPS originally advanced 90.09m Brazilian Reais, or about £12.8m, to the firm.

The claim centres on an interim costs payment of £42.7m that landed in Pogust Goodhead's client account. Vinci SPS alleges the firm breached its obligations by agreeing to disburse litigation proceeds to barristers and after-the-event insurers without lender consent, and by failing to move the £42.7m into a designated receivables account — an account the funder says took more than four and a half years to open. Pogust Goodhead's position is that it cannot transfer the money until it invoices its claimants, and cannot invoice until it discharges a trust operating in favour of its ATE insurers. Vinci SPS contends its own rights take priority. Fieldfisher acts for the funder; DAC Beachcroft is defending the firm.

The proceedings arrive against a heavily financed backdrop. Gramercy Funds Management, a separate funder, signed a $552.5m facility with Pogust Goodhead in October 2023 and added a further $150m in June 2026. The firm was also sued by Seladore Legal for £2.2m in May 2025. Its flagship matter remains the BHP litigation over the 2015 Brazilian dam disaster that killed 19 people, in which the High Court found BHP liable in November 2025. The next phase of that trial, dealing with causation and loss, begins in April 2027.