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Unleashing the Potential of Outsourcing

By Richard Culberson |

The following article was contributed by Richard Culberson, CEO of Moneypenny & VoiceNation, North America.

Every leader knows the importance of maximizing the potential of their people, clients, and business. It’s about recognizing the value of your resources and optimizing their efficiency. This can be achieved by streamlining, leveraging technology, and investing in people, however, one solution that is gaining momentum in the legal world is outsourcing.  

Traditionally, businesses used outsourcing to save money by obtaining help with non-essential administrative tasks, thereby avoiding the costs of hiring and training employees and purchasing equipment and it’s been proven to be an effective way to control expenses. 

However, today, Outsourcing 2.0 is more than just a cost-saving measure. It is about collaborating to grow, thrive and maximize value.  

Take the humble phone call as an example. Whether it is a new inquiry or an existing client, every call is important and ensuring that they are answered, and opportunities are never missed is particularly crucial for law firms, whatever their size. On average one in 10 calls to a law firm is from someone making a new inquiry. If they go unanswered that is business lost, or worse, it is business that goes to the competition.  

Outsourcing your calls could help you never miss a call, avoid interruptions, and support business continuity. For example, it can allow your firm to operate seamlessly, whether it is a busy day in court, meetings, an office move, or a holiday. Furthermore, it should be able to work as a faultless extension of your business, so that no one knows you have a partner to answer your calls, for example.  

The same goes for other functions. Marketing and IT tasks can take away time that attorneys could be spending on billable hours. Just like you would hire an expert in a field that is out of your legal realm, outsourcing can support law firms to save valuable time, manage overflow, reduce costs, improve the litigation process, and allow employees to focus on key tasks. 

As a business leader, you understand your business’s strengths and areas where it needs support better than anyone else, so it is logical to look at ways you can focus on these strengths and seek assistance for other aspects.  Especially when you consider the tangible benefits that outsourcing can deliver to businesses, all while making financial sense. The key is finding the right partner. 

So, how can you ensure that outsourcing works for your business? 

Outsourcing will only work in the long term if both parties approach it as a partnership. It’s all about collaboration. With commitment and effective communication from both sides, long-term success can be achieved, however, it does require investment of time to get it right; treating it as a one-time deal will limit its potential. 

So, it’s all about finding your perfect partner, one that aligns well with your business, not only in terms of skills and experience, but also in terms of culture and values. This requires thorough research and careful evaluation. 

There is no doubt that outsourcing can help you to unleash your law firm’s potential by allowing you to focus on your core competencies while delegating other activities to external experts. This can lead to increased efficiency, cost savings, and access to specialized skills and resources that may not be available in-house freeing up time and resources to drive growth and also provide the flexibility to scale operations up or down based on business needs, making it a powerful tool for unlocking and maximizing a company’s potential. 

But you must approach it with the right attitude if you want to unleash the potential of your people and your business. Getting the right partnership and outsourcing can serve as a strategic tool to help law firms reach new heights of success in 2025 and beyond. 

Richard Culberson, CEO of Moneypenny & VoiceNation, North America, a global leader in outsourced call answering, live chat, receptionist teams and customer service solutions for business large and small, handling over 20 million calls and chats for thousands of organizations. Moneypenny has an award-winning culture, with over 1,250 people across the US and UK. At the centre of this culture is a vision that if you combine awesome people with leading-edge technology, you will supercharge your people and your business, delivering gold standard customer experience and service. Richard is passionate about building teams that leverage new business models and technologies, driving growth and scaling business.

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LitFin Highlights Momentum for Booking.com Class Actions

By Harry Moran |

Class actions focusing on anti-competitive behaviour by big businesses continue to provide ample opportunities for litigation funders to support claimants in their pursuit of justice, with European jurisdictions benefitting from a strong regulatory and oversight structure that seeks to clamp down on corporations abusing their dominant market positions.

In a LinkedIn post from LitFIn, the Prague-based litigation funder provides an update on the ongoing class actions brought against online travel agency Booking.com over its alleged anti-competitive practices. The allegations relate to the company’s use of pricing parity clauses, which have harmed hotels by preventing them from offering lower prices on their own websites or other online travel platforms. 

The travel company is now facing lawsuits across a number of jurisdictions in the European Union, with ongoing investigations in Italy, Sweden and France, following in the footsteps of regulators in Spain and Czech Republic who have already issued fines. One class action, brought by German hotels seeking compensation, has already begun proceedings in the Rechtbank Amsterdam.

Juraj Siska, partner at LitFin, provided the following statement: “The recent decision by Spain’s Competition Authority to fine Booking.com €413.2 million is a significant step forward in the fight against anti-competitive practices. Booking.com’s actions have affected market players across the EU, not only in Spain. Now is the time to end these practices and ensure compensation for damages already incurred.”

Concluding the post, LitFin emphasised their active involvement to support claimants seeking compensation in the Booking.com class actions, and encouraged any potentially affected parties to contact them.

Maturation of the Litigation Funding Industry Brings New Opportunities and Challenges

By Harry Moran |

As we enter the final months of 2024, it is only natural for industry commentators and analysts to lay out their observations on the state of litigation finance, seeking to understand how third-party funding has evolved this year.

A column in Bloomberg Law, written by former lawyer turned writer David Lat, examines the current state of the litigation funding industry and examines the changing face of the market, from its growing successes to the evolution of issues it faces. The column draws upon Lat’s time at the LitFinCon event hosted in September of this year, featuring insights from industry leaders who spoke at the conference.

One of Lat’s primary observations is the transformation of litigation funding from a fringe activity in the legal sector, to a mainstream stable that has transformed the way claimants and law firms pursue disputes. Lat highlights this change in attitudes within law firms, quoting Casey Grabenstein of Saul Ewing, who noted that his firm was somewhat reluctant to embrace litigation funding”, whilst Mayer Brown’s Michael Lackey emphasized that third-party funding “was just anathema”, a decade ago. Nowadays, these attitudes have largely been reversed, with Lackey himself noting that in today’s legal landscape “virtually every large law firm that does litigation probably has a funded case somewhere.”

Speaking to one of the prominent topics discussed at LitFinCon, Lat explains that with the startling growth experienced by the litigation finance market, the issue of the ‘commoditization’ of funding continues to be raised. Across the speakers at the event, Lat highlights that the general view of funders and other parties is that the industry has moved towards maturation rather than commoditization, with a lack of standardization across funding arrangements being absent across the industry. Looking to the future of third-party funding, Lat says that industry leaders continue to take a cautiously optimistic view, and quotes Mani Walia of Siltstone Capital who said, “ours is a young industry, and we need to make sure that there are no bad apples.”

In the spirit of this cautious attitude towards ‘bad apples’ and the potential for issues to arise, Lat also addresses the ways in which opposition to and criticism of the funding industry has changed with its maturation. Lat describes this transformation as being a move away from issues of legality to issues of disclosure, highlighting the ongoing debates among lawmakers and the judiciary as to what level of mandatory disclosure should be required for funding arrangements.

Department of Justice Files Statement of Interest on $16 Billion YPF Award

By Harry Moran |

The ongoing saga of the $16.1 billion award in the case brought by investors of the YPF oil and gas company, and funded by Burford Capital, has remained one of the most high profile instances of litigation funding in history. Whilst the Argentine government continues to appeal the award, the U.S. government has now formally offered its own opinion on one of the legal issues at stake in the dispute.

An article by Reuters covers the latest development in the Argentina YPF case, as the U.S. Department of Justice submitted a statement of interest arguing against the seizure of Argentina’s shares in the oil and gas company, as part of the enforcement of the $16 billion judgment. The letter, sent to U.S. District Judge Loretta Preska in Manhattan, appeared to disagree with Burford Capital’s position that there was a commercial activity exception to the Foreign Sovereign immunities Act, and that the law was not intended to disregard immunity for foreign sovereign property. This argument seemed to reflect the DOJ’s position that carving out such an exception to immunity would create a parallel risk for U.S. property in foreign jurisdictions.

In response to media reporting on this latest development, Burford Capital issued a statement that argued the DOJ’s letter only addressed “a narrow question of law in relation to the enforcement of judgements.” Furthermore, Burford argued that the filing “does not reflect DOJ’s taking any broader position on the overall case of the enforcement campaign.” The press release from Burford Capital can be read in full below:

“Burford Capital Limited, the leading global finance and asset management firm focused on law, has noted inaccurate media reporting and subsequent market reaction to an expected court filing last night by the U.S. Department of Justice ("DOJ") in the Petersen and Eton Park matters. The filing in the U.S. District Court for the Southern District of New York restates DOJ's position on a narrow question of law in relation to enforcement of judgments. The filing pertains to one motion filed in the Petersen and Eton Park matters as part of the overall, ongoing effort to enforce the judgment against the Argentine Republic. The filing does not reflect DOJ's taking any broader position on the overall case or the enforcement campaign; indeed, DOJ has previously taken the position that pursuing Argentina in the US courts for its breach of contract in this matter was appropriate, and DOJ has not made any filing at all on the pending appeal (and the time to do so has passed). In its filing, DOJ took the view that Argentina could not be required by a U.S. court to move property presently located in Argentina into the United States so it could there be attached for creditors under New York law, which is an unsettled legal issue. The DOJ view is not binding on the court and further briefing and proceedings will ensue. The Company will provide a further update on the Petersen and Eton Park matters during today's earnings call.”