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  • An LFJ Conversation with Eric Schurke, CEO, North America, Moneypenny

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An LFJ Conversation with Eric Schurke, CEO, North America, Moneypenny

Below is our LFJ Conversation with Eric Schurke, CEO, North America at Moneypenny.

Eric Schurke is CEO, North America at Moneypenny, a global leader in customer conversations. He is passionate about the intersection of people, communication and technology, and how businesses can use AI to improve customer experience without losing the human judgment and empathy that build trust. He regularly writes and speaks on customer experience, AI and people-first leadership.

Moneypenny's consumer research found that 38% of people aren't comfortable using AI for any legal communication, rising to 51% among Baby Boomers. For funders and the firms they back, where is the line between what AI should handle at intake and what still needs a person on the phone?

I don't think the answer is to draw a fixed line between AI and people. The key is designing an intake process that understands when one should give way to the other.

AI can be incredibly useful at the beginning of an enquiry. It can answer straightforward questions, gather basic information, establish the reason for contact, capture key details and make sure an enquiry reaches the right place quickly. Those are all areas where speed and consistency can improve the experience.

But legal and funding conversations aren't always straightforward. Someone may be worried, confused or dealing with a difficult situation, and there will be moments when they want reassurance or need to explain something that doesn't fit neatly into a predefined process. That's where a person becomes essential.

Our research is a reminder that businesses can't assume everyone is comfortable with AI. The best systems give people choice and make the transition to a human seamless, with the context already captured so the claimant doesn't have to start again.

For me, the principle is simple: use AI for speed and structure, and people for judgment, reassurance and trust.

You've argued that funders often win or lose an opportunity before case review even begins. What actually happens in those first few minutes of contact that determines whether a claimant stays in the process?

Those first few minutes answer some very basic but important questions for the person making contact: Have I reached the right place? Does this organization understand what I need? Is someone taking me seriously? And what happens next?

Good intake needs to gather enough useful information to move an enquiry forward without making that first interaction feel like an interrogation. That's why I think first contact deserves more attention. It's not simply an administrative stage before the "real" work begins; it's where trust and momentum start to form.

If the experience is slow, confusing or impersonal, a claimant may disengage before the funding team has even had an opportunity to assess the case. Get it right, and the claimant understands the next step while the funder has the context needed to progress the enquiry.

Most intake technology is sold on volume - enquiries handled, calls deflected, hours saved. Why are conversion and client outcomes the better measures, and what does a funder lose by optimizing for the wrong one?

Volume tells you how busy the system is. It doesn't necessarily tell you whether it's working.

You could automate thousands of interactions and reduce handling time considerably, but if good enquiries are dropping out, information is incomplete or people are having to contact you again because nothing was resolved, you've created efficiency on paper rather than value for the business.

I'd ask: Did the enquiry progress? Was the right information captured? Did it reach the right person? Was unnecessary follow-up avoided?

That's the real ROI of a conversation. Passing a message is activity; gathering what's needed for the next stage creates progress. For funders, optimizing purely for volume risks making the top of the funnel look efficient while valuable opportunities are being lost underneath it.

There is a wider lesson here for AI, too. We're seeing businesses invest heavily in technology without always being clear about the outcome they're trying to improve. That's where an AI value gap can emerge; when adoption increases, but the commercial return doesn't necessarily follow.

Consumer legal funding is drawing more state-level regulation in the U.S., much of it centered on disclosure and how claimants are communicated with. How should that shape the way a funder designs an AI-assisted intake process?

It makes clear boundaries and good governance even more important.

I'm not a lawyer, so I wouldn't tell funders how to interpret individual state requirements, but from a customer communication perspective, AI should make a compliant process easier to follow, not harder to understand.

Funders need to define what an AI system can say and do, what information it can collect and when human involvement is required. If a conversation involves important disclosures, nuanced questions or judgment, there should be a clear escalation path.

Technology can support consistency, but it shouldn’t remove human oversight. In a regulated environment, knowing what your AI shouldn’t do can be every bit as important as knowing what it can. I’d build the guardrails at the beginning rather than adding them after deployment.

Looking out two to three years, what does a well-run intake operation at a litigation funder look like, and which parts of it do you expect will still be human?

I think the best intake operations will feel simpler to the claimant, even though the technology behind them will be more sophisticated.

AI will increasingly handle predictable work: answering routine questions, gathering and structuring information, identifying missing details, scheduling next steps and routing enquiries with the right context. It will also work behind the scenes, reducing administration and helping people find information quickly.

What won't disappear is the human role at the moments that matter most. When somebody has a complicated story, is uncertain about the process, needs reassurance or simply doesn't fit the expected pattern, judgment and empathy will remain essential.

So, I don't see the future as AI-led or human-led. It will be intelligently blended. The best technology will almost disappear into the experience; the claimant will simply feel understood and know they're moving forward.

Burford Prices Secured Notes at 8% as It Swaps $400M of 2028 Debt for $300M Due 2029

Burford Capital has set the terms on the refinancing it launched at the start of the week, pricing $300 million of senior secured notes at a coupon of 8.000% and locking in the cost of retiring its nearest maturity.

As reported by PR Newswire, the notes are due 2029 and will be issued by Burford Capital Global Finance LLC, an indirect wholly owned subsidiary. Burford Capital Limited is guaranteeing the paper, which is secured on a senior lien basis by substantially all of the issuer's assets and by the capital stock of certain subsidiaries, subject to exceptions.

The pricing carries a clear message about the funder's cost of capital. The 8.000% coupon on secured paper sits well above the 6.250% Burford is paying on the unsecured 2028 notes it is redeeming, and the company is putting up collateral to get there. Against that, the transaction takes $100 million of gross debt off the balance sheet, since net proceeds plus cash on hand will retire all $400 million of the 2028 notes.

The offering is expected to close on September 17, subject to customary conditions, with redemption of the 2028 notes to follow as soon as practicable afterwards.

The notes are being placed privately and have not been registered under the US Securities Act, with distribution limited to qualified institutional buyers under Rule 144A and to non-US persons under Regulation S, in each case also qualified purchasers under the Investment Company Act.

Tata Power Loss in Singapore Puts Arbitrator Disclosure of Funder Ties Under Scrutiny

A Singapore ruling upholding a US$490.32 million arbitration award against Tata Power is drawing attention across the arbitration bar for what it says about how far arbitrators must go in disclosing their connections to third-party funders.

As reported by the Deccan Chronicle, the Singapore International Commercial Court on August 26 dismissed all three of Tata Power Company Limited's applications challenging the award, which was issued in favour of Kleros Capital Partners along with legal costs and interest. Kleros pursued the claim with litigation funding from Omni Bridgeway.

Tata Power argued that two members of the tribunal, Prof Lawrence Boo and Stuart Isaacs KC, should have disclosed their appointments in other arbitrations involving Omni Bridgeway-funded parties. It also pointed to Prof Boo's professional and personal association with Mark Hughes, a member of Omni Bridgeway's investment committee.

The court rejected the apparent bias allegations, holding that undisclosed appointments in unrelated matters did not establish bias and that where the circumstances did not give rise to apparent bias, there was no need to decide separately whether a disclosure obligation had been breached. It also declined to treat third-party funders as parties for disclosure purposes.

"How far should arbitrators be required to disclose professional relationships with parties, lawyers and third-party funders, particularly when litigation financiers have economic interests in the outcome?" asked finance expert Biswanth Pradhan, framing the wider question the case raises.

Tata Power has indicated it will appeal to the Singapore Court of Appeal.

Motor Finance Claims Firm Narrows Loss to £6.8M While Carrying 24% Funding Debt

One of the larger law firms working the UK motor finance claims market has cut its annual trading loss but is still running deep net liabilities, with its funding costs illustrating how expensive capital has become for volume consumer claims businesses.

As reported by the Law Gazette, Consumer Rights Solicitors Ltd this week filed accounts showing a pre-tax deficit of £6.8 million for the year to August 2025, down from £10.3 million the year before. Turnover rose from £450,000 to more than £3.5 million, largely on recovery of disbursements from cases taken on from other firms.

Net liabilities widened from £11.3 million to £18 million, with £40 million owed to creditors falling due after more than a year. The accounts disclose a £25 million loan facility secured in December 2025 from litigation funder Katch Fund Solutions at 24% annual interest, following a £9 million loan from the same lender on the same terms in October 2024.

The Manchester-based firm values its full claim book at £72 million as at the end of July, but contingent fee work cannot be carried as a balance sheet asset against those liabilities. Auditor Huw Nicholls of Armstrong Watson flagged that the losses, liabilities and outstanding loans indicate a "material uncertainty" over the firm's ability to continue as a going concern.

Director Kavon Hussain said the firm is broadening beyond its Plevin and motor finance book and pursuing group claims through a volume introducer. Motor finance claims remain stayed or slow-moving pending the Financial Conduct Authority's delayed redress scheme.

More Than 200 Companies Ask Federal Rulemakers to Mandate Litigation Funding Disclosure

A coalition of more than 200 corporations and insurers has asked the federal judiciary to write third-party litigation funding disclosure into the Federal Rules of Civil Procedure, escalating a campaign that has so far played out mostly in state legislatures and individual courtrooms.

As reported by Bloomberg Law, the signatories include Johnson & Johnson, 3M, Uber, Meta Platforms, Netflix and Samsung Electronics, a group that between them face a substantial share of the funded mass tort, antitrust and patent claims filed in US courts. Law360 reported that Amazon, Anthropic, Chubb and Walmart also signed on.

The letter asks for two things: the name and contact information of "any person or entity who is not a party in the case but provides funding or has a financial interest in the action," and copies of the funding agreements themselves. The coalition argues that disclosure "would provide courts, litigants, and the public with information that is critical to managing cases and maintaining judicial integrity," and describes the absence of a uniform federal rule as inexplicable given the forum shopping it invites.

The request is directed at the Advisory Committee on Civil Rules, which is scheduled to meet in October. A subcommittee chaired by Judge R. David Proctor has been studying litigation funding since 2024 without producing a rule proposal.

Several signatories have already acted on their own. Uber has written disclosure provisions into its customer and driver contracts, and Amazon updated its conditions of use to require disclosure in mass arbitration.

Commentary Frames Litigation Finance as the Last Preservation Tool for Inventor Estates

A new commentary argues that the debate over funder disclosure in patent cases is not really about transparency at all, but about whether an independent inventor's family retains the value of what the inventor spent a career building.

As reported by IPWatchdog, the piece is written by Scott Moskowitz, founder of Blue Spike and Wistaria Trading and a named inventor on more than 110 patents. His starting point is that patents are inheritable property with twenty-year terms that outlast careers, yet the US enforcement architecture strips their value while owners are alive.

Moskowitz points to empirical work measuring the market reaction to inter partes review petitions, including a one-day abnormal return of roughly -12% following the first Hayman Capital challenge in 2015. A public company absorbs that as a bad quarter. For an inventor whose net worth is a portfolio, he argues, the same drop is a retirement, and the depressed figure becomes the only number available when the estate is later valued.

The commentary contrasts patents with other asset classes. Real estate, operating-company equity and art each have financing vehicles, insurance products and secondary markets. Patents have none at scale, because no lender will take collateral exposed to a PTAB invalidation rate of 61% to 70%.

Against that backdrop, the piece argues that litigation finance filled the gap because nothing else could, and that pending disclosure measures would remove it. It singles out the March 2026 rules suggestion before the Advisory Committee on Civil Rules, the USITC's proposed 19 C.F.R. § 210.14a, and S.3826, the Litigation Funding Transparency Act of 2026.

Moskowitz's proposed alternative is symmetry: treat funder disclosure the way Rule 26 and Rule of Evidence 411 already treat insurance, with mandatory disclosure on both sides paired with a restriction on using it to prove the merits.

High Court Refuses to Stay Mariana Dam Litigation as Representation Fight Heads to Open Court

The High Court has declined to pause the Mariana dam litigation against BHP while a dispute over who represents the claimants is resolved, keeping the case on its existing timetable.

As reported by Legal Futures, the court rejected an application by Bailey Glasser International to stay proceedings. Pogust Goodhead, which acts for more than 400,000 claimants over the 2015 Fundão dam collapse in Brazil, characterised the outcome as its first victory in the representation dispute.

The court also directed that the underlying dispute over representation be determined at an expedited hearing on 5 and 6 October. Notably, it rejected Bailey Glasser International's request that the hearing be held in private, meaning the arguments over control of one of the largest group claims in English legal history will be aired publicly.

The ruling preserves the existing case management timetable, including the quantum trial listed for April 2027.

Pogust Goodhead chief executive Alicia Alinia said: "The ruling is an important win for our clients. The court has rejected any attempt to delay this litigation and confirmed that the timetable towards justice remains intact." She added that after almost 11 years, the claimants "deserve clarity, not delay."

The outcome matters beyond the parties. The Mariana claim is among the most heavily funded pieces of group litigation in the English courts, and a prolonged stay would have pushed back recovery timelines for the capital deployed behind it. Bailey Glasser International and the client committee were approached for comment.

Woodville Administrators Report £298.7M in Claims Against £254,734 in Cash

Administrators for collapsed litigation lender Woodville have filed their formal statement of proposals, and the arithmetic is stark: unsecured creditor claims of £298,681,307 set against £254,734 of cash in the business.

As reported by the Law Society Gazette, Robert Goodhew and Andrew Stoneman of Kroll Advisory told creditors that Woodville's directors have yet to answer basic questions regarding the use of investor funds. The administrators concluded that rescuing the company as a going concern is not practicable. Administration began on 16 July.

The proposals describe a loan book concentrated on roughly ten law firms and associated entities in Wales and the north-west of England. Only one firm's borrowings appear to be secured. Two of those firms, ASL Boston and McDermott Smith, owe a combined £51.7 million and are themselves in insolvency proceedings.

A further £37 million is owed by parties the administrators describe as connected. That figure includes £17.6 million due from Integrity Protect No 1 Limited, which shares shareholders and directors with Woodville, and £8 million advanced to wholly owned subsidiary Horizon, which entered receivership two weeks before Woodville itself collapsed.

The administrators also flagged that the "performance bonds" issued to retail investors may have been mis-sold or misrepresented, a finding that could shape both regulatory scrutiny and any future recovery claims.

Recoveries so far have been modest. The sale of office furniture raised £650. The administrators' own fee is estimated at £3 million, and they said they are taking advice on enforcement action against directors who have not cooperated with the investigation.

Burford Capital Launches $300 Million Secured Notes Offering to Retire 2028 Debt

Burford Capital has moved to refinance the nearest maturity on its balance sheet, announcing a private offering of senior secured notes and a conditional call on the full $400 million of notes coming due in 2028.

As reported by PR Newswire, the company plans to issue $300 million in aggregate principal amount of senior secured notes due 2029 through its indirect, wholly owned subsidiary Burford Capital Global Finance LLC, subject to market and other conditions.

The structure is notably more secured than Burford's existing paper. The notes will be guaranteed by Burford Capital and secured on a senior lien basis by substantially all of the assets of Burford Capital Global Finance LLC, along with the capital stock of certain Burford subsidiaries, subject to exceptions.

Proceeds from the offering, together with cash on hand, are earmarked to redeem the 6.250% senior notes due 2028 as soon as practicable after the new deal closes. Burford said it expected to deliver a conditional notice of redemption for the 2028 notes on the same day as the announcement, setting a redemption date of September 24, 2026 for all $400 million outstanding. That redemption is contingent on the successful completion of a $300 million financing.

The offering is a private placement. The securities have not been and will not be registered under the US Securities Act of 1933 or the laws of any other jurisdiction, and will be offered only to persons reasonably believed to be qualified institutional buyers under Rule 144A or to non-US persons outside the United States under Regulation S, in each case limited to qualified purchasers under the Investment Company Act.

Burford is listed on both the New York Stock Exchange and the London Stock Exchange under the ticker BUR.

Texas Justices Press Advisory Committee to Revisit Litigation Funding Disclosure

Texas is moving closer to requiring parties to disclose outside litigation funding, even though the state's own rules advisory body recommended against the change last year.

As reported by Bloomberg Law, the Texas Supreme Court Advisory Committee took up rough-draft disclosure scenarios at a meeting last Thursday. One approach would keep funder identities confidential pending an in-camera review by the trial judge. A second would require a judge to make a good cause finding before a party is compelled to disclose who is backing its case.

The renewed discussion follows an unusual sequence. The Texas Supreme Court first asked the committee for guidance on litigation finance roughly two years ago. In August 2025, the committee recommended against any rule change. The justices were not satisfied with that answer and sent the question back, asking the committee to revisit the issue and return with a proposal.

Much of the committee's debate centered on which funding arrangements should fall outside any disclosure requirement. Several members argued for carving out nonprofits that support litigation without expecting a return, as well as family arrangements such as a parent financing a child's case. "That would be off the table, in my mind," said committee vice chair Marcy Hogan Greer of Alexander Dubose & Jefferson LLP.

Judge Melissa Andrews noted that funding disclosures are already required in the Texas Business Court, where they are used mainly for judicial conflict checks and were modeled on the Fifth Circuit's approach.

The committee is expected to take the matter up again in December, when a disclosure proposal could come to a vote. Texas would join a growing list of states acting on funding transparency, following Ohio's registration and disclosure law and North Carolina's ban on third-party litigation funding.

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