Leading Claims Firm Calls for Blanket Ban on Car Finance Claim Adverts
The law firm holding the largest book of UK motor finance claims has called for a temporary blanket ban on all advertising for such claims, arguing that duplicate representation must be resolved before consumers are marketed to further.
As reported by Legal Futures, Courmacs Legal — a North-West firm acting for 1.6 million clients across four million claims — wants the duplicate claims problem fixed first. The Financial Conduct Authority estimates that more than a million complaints have multiple representatives, with instances of consumers signing the same claim with as many as 20 different representatives. Those consumers risk incurring multiple termination fees. Courmacs stopped its own marketing a year ago.
The firm also called on the joint taskforce on motor finance claims — comprising the Solicitors Regulation Authority, the FCA, the Advertising Standards Authority and the newly renamed Information Commission — to examine the FCA's own advertising posture, noting that regulator representatives "made public statements threatening to pull its redress scheme while also still advertising to consumers that they must trust in the redress scheme."
Speaking at the Claims Futures conference, managing director Darren Smith said the taskforce "is absolutely right to have been cracking down on aggressive practices and poor handling of motor finance claims," but that "more drastic action is needed immediately if the industry can be seen as trustworthy, transparent and truly putting the consumer's interest first." He urged other firms to support the ban and proposed a roundtable involving the FCA, SRA, consumer organisations and industry.
An FCA spokesman said: "We are defending our scheme as the best way to compensate consumers. Whatever the outcome of the legal challenges, consumers' complaints would still need to be dealt with."










